CCTDIRECT TEAM VALUES
Our hard working team is dedicated to providing a modern customer focused service. Our focus on service is unrivaled. Client satisfaction can only be achieved by understanding the exact requirements of each organisation. Our skilled team will develop a tailored solution that focus on enhancing your business performance and delivering savings for your facility. CCTDIRECT, is committed to delivering the highest standars accross all operations.
We are swift in our actions and approach
We are committed to superior customer satisfaction at all levels of our engagement
We are open to new ideas and technologies and work to implement innovation
We have a positive ‘can do’ culture and engage positively with all our stakeholders.
Founder and CEO
Richard is responsible for global brand strategy, marketing, communications and customer insights, is a based executive coach and organizational & leadership development strategist, with more than 25 years of experience. He is known for his ability to help leaders and their teams achieve measurable, lasting improvements., Brand Development, Richard is specializing in leadership development, organizational change and teambuilding
Liliana Quintero Castro
Founder and President Supremocolombia
Liliana, believes that success comes from delivering strong results with a great team. She has spent her last years building high-performing teams in Medellin Colombia office, she is responsible for ensuring that Supremocolombia has the information solutions needed to improve cctdirect effectiveness and efficiency in delivering services to our customers around the globe, owner of Supremocolombia Liliana she’s also responsible for global accounting, tax, corporate finance, financial planning and analysis and treasury.
Systems engineer, with strong knowledge in digital marketing, search engine optimization and project managing.
With more than 10 years experience in different industries Noel bring to CCTDIREC, Results oriented, always focusing on maximizing conversion, click through rate and return of investment. Main skills: Project managing and planning, SEO and systems architecture for cctdirect.
Normand St Pierre
Founder and CFO
Normand, led all accounting, finance, treasury and overseeing the global revenue for the company he is also responsible for the sales function and leading the organization in support of its clients and venue partners. Normand brings over 28 years’ sales and sales leadership experience, administrator, Prior to joining CCTDIRECT, he spent a lot of years running is own company in Quebec Canada
Web Master Developer
Alex is is responsible for day-to-day operations, creative resource management, project tracking and generally keeping the wheels on the bus. Backend Web Engineer10+ years of professional web developer experience, strong math mind with advanced working knowledge and algorithmic background. Understanding of client-server technology, code reuse, approaches to optimize and streamline the code. - Responsibility for the completed tasks to the client.
Felix is responsible for delivering best standards of sales and services to customers by making the most effective and efficient use of Supremocolombia call center staff and technology resources, this includes leveraging dashboards and other key performance indicator to analyzing and improve our call center performance through technology, training and performance management, Felix have a deep understanding of service standards from CCTDIRECT and Supremocolombia.